COVID-19

COVID-19: All Hands Helping At YQX

Safety has always been the upmost priority at YQX Gander Int’l Airport and we will not allow COVID-19 to impact that priority. As such, we are implementing evolving measures toward ensuring the health and safety of our passengers, employees, tenants, and clients. Working together and following these measures, we can keep YQX a safe harbour for all of us, as it has always been. Passengers and clients will notice many changes during their visit.

What You Need To Know….

Departing Passengers

Passengers Only

Terminal access is restricted to passengers, employees and clients. Meeters and greeters are not permitted to enter the terminal.

Mask Up

Passengers should wear a mask or face covering inside the terminal. Masks are mandatory during screening and boarding. You must bring your own mask.

Limited Amenities

Due to reduced flight schedules, restaurant hours of operation and menu selection may be reduced.

Physical Distancing

Maintain a safe physical distance of 2 metres from others wherever possible.

Cart Sanitization Station

All carts have been cleaned prior to your departure. A sanitization station is also available.

Selective Seating

To promote physical distancing, we have removed select seating from service.

Arriving Passengers

Face Masks

We recommend that all passengers wear a mask or face covering upon entering the baggage hall until you exit.

Travellers Only

Meeters and greeters are not permitted to enter the terminal. Please inform your friends and family to stay in their vehicle.

1-Hour Free Parking

1-hour free parking is available in the short-term parking lot. Curbside pick-up has been extended.

Grab and Go

After collecting your bags, please exit the terminal.

Physical Distancing

Maintain a safe physical distance of 2 metres from others wherever possible.

Cart Sanitization Station

All carts have all been cleaned prior to your arrival. A sanitization station is also available.

Health Screening

Prior to picking up your bags, you must proceed to Health and Screening to complete all necessary paperwork. This is mandatory for all entering the province.

Exceptions

Wearing a mask/face covering is not recommended if:

• You are under two years of age
• You are unable to remove a face covering without assistance
• You have difficulty breathing
• You are dining at a food and beverage locations

If you are not travelling, you may still enter the terminal building if:

• You are a friend or family member of someone who requires mobility assistance
• You are accompanying a minor who is travelling alone
• You are an employee
• You are seeking assistance from the Car Rental agencies
• You are seeking assistance from Canada Border Services Agency
• You are making a delivery
• You are a contractor or client

If you require assistance or an exception to enter the terminal, please contact Commissionaires at 709-256-6966

Faster & Touchless Services

Gander International Airport Authority have been working continually on ensuring that YQX is safe for all passengers, employees and clients. Introducing new health and safety measures such as robust cleaning, plexiglass barriers, mandatory face masks, physical distancing markers and reduced seating are in effect to keep you safe.

To further ensure your safety and limit the number of surfaces you touch, here are some suggestions to help you go touchless at YQX;

Check-in Online

Check-in online before you arrive. Many airlines offer online check-in up to 24 hours in advance of your scheduled flight.

Mobile Boarding Pass

During online check-in, select the mobile boarding pass option to eliminate the need to print a hard copy boarding pass and handing paper back and forth to agents.

Use Carry-on Luggage

Using carry-on eliminates the need for bag tags, limits the number of hands touching your bag, and allows you to avoid the baggage claim lineup.

Touchless Payment

Avoid using cash where possible and opt for “tap” payments. If you do need to exchange cash, be sure to wash your hands immediately afterwards

What We’re Doing to Keep You Safe

YQX Gander Int’l is continually working to manage the impact and reduce the potential of COVID-19 in our terminal building.

Cleaning and Sanitation

Heightened cleaning measures are in effect for continuous efforts to help keep our terminal COVID-19 free. Including priority cleaning of all high touch surfaces, disinfection between all arrivals and departures, baggage cart cleaning prior to and after usage, many physical touch-points have been eliminated or reduced, and the installation of additional hand sanitizer stations throughout the terminal.

Plexiglass Protective Barriers

Plexiglass barriers have been installed in key high-traffic areas, including ticket counters, boarding gate, information counter, and concessions counters.

Face Masks and Temperature Checks

All employees are required to wear a facial covering on the main floor of the terminal building and in all other areas where 2m physical distancing from others cannot be maintained. It is recommended that all visitors and passengers wear a mask inside the terminal, especially in the baggage hall area. You may also be required to have your temperature taken at check-in and/or prior to boarding your flight.

Social Distancing Markers

Seating is reduced and reconfigured to promote physical distancing. All “removed from service” seating is identified with markers.

Reduced Seating

Floor stickers and signs are installed throughout the terminal to provide guidance on six-foot distancing at ticket counters, boarding gates, concessions counters, baggage claim, and other common areas. Washroom’s have a limited capacity to allow for physical distancing.

Restricted Access and Limited Services

Terminal access is limited to passengers, employees and clients until further notice. The public viewing area is temporarily closed. The second floor is restricted to employees only. The restaurant and departures café are operating under reduced hours and limited menu selection.

Travel Restrictions, Isolation & Atlantic Bubble

The Province of Newfoundland and Labrador is prohibiting all non-essential travel to and from the province (with the exception of travel between all Atlantic provinces, starting July 3), due to a State of Emergency and Special Measures Order triggered by the COVID-19 pandemic.

For all inquiries on travel restrictions and exceptions into the province, please visit www.gov.nl.ca/covid-19/travel-restrictions or email covid19info@gov.nl.ca for more information.

There is a mandatory self isolation order in effect for anyone travelling to Newfoundland and Labrador from another province, that you must self-isolate for 14 days upon immediate arrival (with the exception of travel between all Atlantic provinces, starting July 3). Exceptions are made for individuals considered essential workers such as healthcare professionals, truck drivers, pilots, and other frontline workers.

The four maritime provinces including Newfoundland and Labrador, Prince Edward Island, Nova Scotia and New Brunswick have agreed to an “Atlantic Bubble”; a network linking the four provinces together in which its residents can move about without the previous travel restrictions and self isolation order, effective on Friday, July 3, 2020.

When you arrive at YQX, you are required to proceed to Health and Screening; to complete all necessary paper required, prior to collecting your bags and exiting the terminal. A Declaration of self-isolating in Newfoundland and Labrador form must be completed and reviewed by Health Authorities. This document outlines your personal information, travel history, and self-isolation plan while visiting Newfoundland and Labrador. To save time, you may complete this form ahead of your arrival by visiting https://www.gov.nl.ca/covid-19/files/Declaration-Self-Isolation-April-27.pdf to print and submit to Health Authorities when you arrive at YQX.

Airline Schedule

Some of our airlines are operating a reduced flight schedule and have limited seating capacity and due to the COVID-19 impact. Flight schedules will be updated regularly and available on our website.

Things to know before you book your next flight…

• Airline and Airport employees will be wearing masks
• You may be asked medical questions at check-in and boarding, or both
• Temperature checks may occur at check-in or prior to boarding, or both
• Baggage drop and carousels have been adjusted to promote physical distancing
• All queuing lines have been configured to allow for physical distancing

Air Canada

Air Canada is operating a single daily flight to Halifax, Nova Scotia. All Air Canada flights between Gander and Goose Bay, Gander and St. John’s have been suspended indefinitely.

Sunwing

Unavailable until further notice

PAL Airlines

Operating daily commercial flights Gander and Goose Bay, Gander and St. John’s and charter flights.

WestJet

WestJet Encore service has been postponed until April 30, 2021.